FAQ

Sign up is simple. Click "Sign Up," enter your details (email, password, etc.), and we'll send you a verification link by email. Click the link and you're ready to go.

You must be at least 18 years old to join ok.fun. We may ask for proof of age, so please keep that in mind.

No, we only allow one account per person.

Click "Sign In" and then "Forgotten Password." We'll email you a recovery link so you can set a new one. If you need help, you can also reach out to [email protected] and our team will assist you.

Absolutely. We partner only with trusted gaming providers, and every game is certified with proper Random Number Generation certificates. Fair gaming is something we take seriously.

Verification helps us comply with gaming regulations and protect both you and our community. We need to confirm your identity and ensure funds come from legitimate sources. It also helps prevent fraud and keeps everyone safe.

Go to your profile and click the "Documents" tab to upload your files. Keep files under 2MB and use one of these formats: PDF, GIF, JPEG, JPG, BMP, PNG, or TIF. You can check the status of your documents anytime in that same Documents tab.

Check your spam or junk folder first—sometimes emails get filtered there. If it's not there, contact us via live chat or email [email protected] and we'll resend it.

Yes. You can self-exclude for a set period from your profile, or contact our support team via live chat or email at [email protected] to close it with the option to reopen later. Our team is available 24/7.

Contact us at [email protected] and let us know you'd like to close your account. Our support team will help you through the process.

EUR, CHF, AUD, NZD, USD, CAD, NOK, DKK, BTC, BCH, LTC, DOG, ETH, XRP, ADA, BNB, TRX, USDT, USDC, SOL, TON.

We don't have a minimum on our side, but your payment provider may have their own requirements. Check the payment details in your account profile to see what applies to your chosen method.

Deposits typically appear in your account immediately in the "My Balance" section.

We cover the cost of receiving your deposits. Your payment provider may charge fees on their end—check with them. For withdrawals, you'll pay any fees that your payment provider charges.

Yes. Go to "My Account," select "Add Currency," and choose your preferred currency from the dropdown.

No, deposits must come from a payment method in your own name. The same applies to withdrawals — they must go to a method in your name.

Bonuses are additional funds you receive on top of your deposit to give you more to play with. Browse our Promotions page to see current offers. Each bonus has its own terms and conditions, so we recommend reading them carefully before you claim. Some bonuses may require a code or have specific conditions.

When you receive or activate Free Spins, log in and open the specific game listed in the promotion. Free spins are credited to your account and need to be activated before use. Any winnings from free spins are credited as bonus funds and must be wagered according to the promotion's rules. Always read the terms and conditions first.

Wagering is the amount you need to bet to unlock your bonus. Your bets are totaled until you reach the wagering requirement, which is typically the bonus amount multiplied by a specific multiplier.

For example: If your bonus is 100 EUR with a 35x wagering requirement, you'd need to place bets totaling 3,500 EUR to meet the requirement.

You can monitor your wagering progress in your account under "Promo" > "Bonuses." If you have questions, our support team can help.

Yes. We use industry - leading encryption technology to protect all your information. Your privacy and security are our top priorities.

We use SSL technology and advanced fraud prevention measures to ensure your financial security. Your personal information is kept private and only used for providing gaming services. For more details, please visit our Privacy page.

Contact our support team immediately via live chat or email at [email protected]. Our team is available 24/7 to help secure your account.